When I first heard about Stitch Fix, I thought it was the solution to my hatred of the mall.
Cute clothes delivered to my doorstep? Yes, please!
I’ve done four boxes and with every box, I’ve been more and more disillusioned.
There’s a reason I haven’t done another Stitch Fix review–I just kept waiting and waiting for something I could actually show off.
I knew I was paying a premium on the clothing–it was the mark-up for convenience, right?
But last month, my box came with a tie-dyed maxi dress that was practically see-through and they were trying to charge me $78 for it.
The Prices Just Kept Getting Crazier
The month before, I even returned all the items and simply lost my $20 deposit on the box, because I couldn’t justify keeping any of the overpriced items just to avoid losing $20.
I also put my subscription on hold, as an attempt to decide whether it was worth keeping the subscription, or if I should just cancel.
The Stitch Fix Scam Video
Then I saw this video–and it sealed the deal:
I rarely shop at Nordstrom Rack unless I need some basics. There have been too many times where I’ve shopped there and tried on a whole shopping cart full of clothes and left the dressing room empty-handed because most of the clothing is ill-fitting.
I’m Breaking Up With Stitch Fix Too
You can read Stitch Fix’s response to the brouhaha here.
I’m not buying their explanation, and I’m definitely not buying any more Stitch Fix. I am spreading the word to help any other frugal-at-heart blogger save their pennies.
In the end, I decided I just wasn’t going to support this Stitch Fix scam anymore. Clothing to my door is not worth the 80% markup.
I’ll drive myself to the mall, thank you very much.
Where You Can Actually Save Money on Clothing
If you are in the mood for some cheap & chic clothing., I highly recommend checking out your local JCPenney (I am not being sponsored or compensated in any way for mentioning JCP–I am just a very satisfied customer).
I recently visited my closest store after another blogger did a review on their cute and comfortable shorts. I always have a problem finding comfortable shorts that don’t show off my butt cheeks, but I fell in love with their A.N.A. Misses shorts and bought two pairs (you do need to go up a size because it’s Misses’ sizes). I also ended up getting about 10 pieces of clothing for about $80, including a $15 coral dress on clearance that I’ve received endless compliments on (they only have two colors left).
So that’s my fashion service announcement for the summer.
For ways to shop and save money on clothes and other things, check out these awesome articles:
- Kids designer clothes are cheaper at Debenhams
- Why Wanting to be Part of the In Crowd Cost Me Thousands
- The Pros and Cons of Shopping Online
93 comments
Luxury goods no matter what kind have an initial markup of 500 to 1000% period. That’s how retail works folks that’s how Nordstrom’s Rack, Filine’s Basement, & Betsy Thalhimer ALL stayed in business. As did thier parent companies Nordstrums, Filings, & Thalhimer as well as Woodward & Lothrop, Lord & Taylor, Coach, Channel & House of Worth, denigrating others out-to-the-public retail as ‘rags’ and building buzz around thier latest on trend fashions. Don’t be confused by the hype and the size of you bank account about what you can absorb for convenience sake. For God’s sake don’t let them make you think & act like a male! Do your homework
I read several reviews about SF in the internet. I think most of the stuff in the box, are something that I could find at Ross and Marshall , etc.. with much cheaper prices. Just need a little effort to visit the stores and search them by myself. By paying SF prices, people pay more for their operating costs ( labor, services, etc) plus their profit margin. Maybe OK for some.. but not for me!
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I couldn’t disagree more with this post. In fact it really surprised me. I have used Stitch Fix about six or seven times now and have been really satisfied. Like over the moon, jumping for joy satisfied. Each time I wear an outfit styled by them it never fails that I get a ton of compliments. When items arrive, I do what everyone else does and google them to see if I am overpaying. Not once did I find an item that was much cheaper on line. Not once. Even down the the earings. I find myself looking forward to the next fix and when it arrives the excitment is sheer delight like it’s Christmas morning. I really don’t get all the negativity here. If you don’t like something or think it’s too much money – simply send it back. No charge. No questions asked. What is the big problem here? I mean to center an entire post around why you should cancel it seems a bit strange. I think this blogger seems completely unhappy with herself and has WAY TOO MUCH TIME ON HER HANDS. Spreading this false propoganda and picking on a brilliant concept. I mean seriously the Stitch Fix concept is absolutely genius. My advice….don’t listen to this post and get yourself a Stitch Fix. You’ll be glad you did and alot better dressed than you were before it came.
You do get charged $25 even if you send it back so, in a sense, you’re kind of pressured to keep at least 1 item since the $25 fee is credited to it. But I get what you’re saying.
I’ve received 3 fixes and have never heard of any of the brand names or if the clothes are made to last for more than a year, but I like the style so I keep most of the items. My last fix was $228 for 5 items which is typically cheaper than if I went out and bought them myself.
The charge is only $20.
am sorry about your experience with Stitch Fix. The clothing is way overpriced. They know that sending out a box hides to some extent the price from consumers and they also know consumers have no choice but to buy or else they lose their $20 for the month and nobody wants to do that. Stitch Fix takes advantage of its consumers. High Prices are just the start. Its just not true that the computer or the so-called fashion experts pay any attention to you. Each expert has over 700 consumers to take care of. They certainly are not putting much time into each one. Once Amazon enters the field with a real offering users wont have to pay $20 a month for crappy styling and will be able to buy and return without paying a fee. I was not impressed by Stitch Fix at all.
http://www.adweek.com/creativity/why-did-these-68-shorts-stitch-fix-show-2495-price-tag-nordstrom-rack-159245/
because everything online is marked up. That is why you dont find it much cheaper. That is what they want you to do 😉 They prey on those too lazy to go out and find them like they do at physical locations. Trust me everything you get can be found at half the cost somewhere.
I just got my first box and the 2 items I loved the most were the most expensive and more than what I would probably spend at the store. However, I’ve gained weight since having my baby and I don’t have time to go to the mall to really shop around. When I do, I don’t find anything that makes me feel good and comfortable. Not all of the items in my box fit right and I didn’t love all of them, but the 2 I did like fit like a dream and made me feel good. When I googled the brands and items I did decide to keep, I saw several stores sold them for the exact same price, plus I’ll get the $20 off for the box. I’m new to the membership, so maybe I don’t understand it yet, but Macys, Nordstrom and 2 other online stores all had it for the same price, so doesn’t seem like a mark up for me or even like I’m paying extra for convenience. Plus Stitch Fix states they’ll price match, so believe that I’ll be checking out each item to make sure it’s not cheaper somewhere else.
You don’t get $20 off the box remember – they just give you back your $20 they charged you to style you if you buy something. If you didn’t buy anything in the box, they keep that $20.
I love all the people whining about the markup. You do realize that your $20 H&M blouse that you LOVE so much and are bragging about on this comments thread is actually a $3 blouse — probably made in the third world by children — marked up 7-fold don’t you???? Why are you OK with that markup, but complaining about the regular order of things in business at Stitch Fix…markups and profitability??? I used to work at Urban Outfitters and we’d laugh hysterically at all the Beverly Hills chicks and celebs clamoring to pay $78 for a pair of jeans made in Tijuana and of visibly cheap quality. But people have no problem doing that or shopping at Anthropologie which is the same company as Urban Outfitters and buying equally cheap crap then marking it up to the same price points that have you guys angry at Stitch Fix — with NO curation or styling involved. When I first heard of Stitch Fix, I didn’t automatically assume it was a bargain clothing service. So I’m shocked to see that everyone is so confused about what that company does. I’m not surprised that they charge $50 – $100 – $200 for clothing. When I hear “stylist” I just assume there would be some price there, as I’m from Los Angeles and stylists don’t come cheap. But to call Stitch Fix a scam is a bit much. What Bernie Madoff did was a SCAM. This company is just finding clothes that it feels will appeal to its consumer base, then applying the usual laws of Business Administration to make a profit and pay its workers. If it’s too rich for your blood, then try a different company or spend a couple of hours shopping online each week. Remember: This service is optional. It’s not a gun to your head, so relax with the angry diatribes.
Such a long post for someone who seems to have no skin in this fight. First, Bernie Madoff was not a scam so much as his clients should have and possibly known something was up. The returns he was getting for his wealthy and sophisticated clients should have been a red flag. But back to the subject. People are WELL aware that clothes are made for $1 in third world countries. People haven’t been surprised by that since Nike was exposed years ago. What people are upset is that StitchFix is repackaging “clearance” and “discounter” inventory as top fashion and selling at “MSRP” which is usually a made-up number. And as far as laughing at the Beverly Hills chicks, they are probably laughing at you also.
You are making a false statement by saying that Stitch Fix is a scam. The company could sue for Defamation of Character, read this linkhttps://www.rcfp.org/browse-media-law-resources/digital-journalists-legal-guide/can-corporation-sue-me-harm-its-reputatio
I wouldn’t call Stitch Fix a scam, but as someone who has had previous experience in a buying office for junior’s apparel, I can confirm that many of the brands they sell you can also purchase at a junior’s mall store for about a third of the price. Look up the San Pedro wholesale market, it’s where many of the items are purchased from Asia as styles intended for the junior market, but being sold to grown 30+ women for at least twice the price you would find in Forever 21 (where they work the vendors and put their own labels on the same clothes). This explains the fit and the quality (thin “denim”, low-grade polyester and acrylic). For many who don’t have time to shop, I think it’s a valuable service, but if you’re a Nordstrom Rack, TJMaxx, or Ross shopper who expects those prices from an online styling service, you might be best taking an hour out of each month to make the trip yourself.
Hello,
I recently just came back to the states from abroad and I found out about stitchfix. I thought it was so easy and would help me change my style so I decided to try it. But unbeknownst to me they sent me really expensive clothes and things that were too small for me. Like you explained it is definitely a scam.
Right now I’m trying to cancel my account and the fixes. But their system is definitely trying to scam me as well. Because its been set up so that I can’t seem to cancel my fix or account at all! I never signed up for automatic fixes in the beginning anyway just to be safe and yet the system just sent me an email saying I have a next fix coming up. But now I cant seem to find a cancel or ‘stop this fix’ button anywhere and I’ve read their FAQ about canceling as well, everything they say just repeats itself. I wrote to them requesting them to cancel my account, so I’m just waiting to hear from them soon- I hope they’ll help out.
I just wanted to know how you were able to cancel your account and if you can help me cancel mine?
Thank you!
So I decided to review feed back about this SF that seems to be the rave. I have a co worker who comes to work wearing some of the outfits and there adorable and look stunning on her. So I thought I may give this a try~ So here I sit reviewing the good and the bad about SF as I stroll through some the post I realized what a spoiled Americans we are. Comments about spending 80.00-100.00 on clothing, a top, pair of jeans, jewelry, what snobs we all can be.
There are people who are starving and homeless and were blogging about the style and cost of clothing? Thinking that 80.00 is nothing for a top. I’m no different I went on this site to sign up myself. Than it hit me, Just think that 80.00/100.00/200.00 could do for an entire family who has nothing. Reviewing all of these blogs I have to say I just answered my own question about SF or any other clothing site for that matter~
I work hard for my money and if I want to drop $200 on a monthly shopping spree I will. That family you speak of probably is collecting food stamps and whatever else the government is handing to them so I think with 1/5 of my paycheck already going to them I can and will spend what I can keep on what I want. I have YET to see a top in the $80 dollar range, so there seems to be a bit of exaggeration somewhere. Stitchfix prices are 100% comparable to Macy’s prices, and on the sale side unless you want to go higher. My boxes of 5 items are usually in the $180-$220 range thats $36-$44 average per item if I keep everything. Not much if you ask me for the quality of clothes they offer and for saving me a trip to the mall. It’s fantabulous.
Could you be more out of touch?
“That family” probably collects food stamps?
Lol Have fun making America great again.
Do you want all the brown people deported too?
you do realize taht buy spending $100 you are paying for a person to have a job as a personal stylist for you, a fashion designer to have a job designing cloths, a manufacturing job, a job for the person transporting the clothes, etc, etc. So maybe if you gave some family that $100 they would be better off…but then all the people out there trying to make a living would be slightly worse off. I prefer to give my money to the people offering me something for it and save my handouts for family/friends.
I would try mixandmatchbox.com you get a box of 4 things for 89.99 and the value is higher so it’s a better deal…on another note years ago when I owned a boutique I got s shipment in from nydj and the tags on the pants said a department store which I won’t mention the wholesale price I was paying was almost as high as the retail that try these pants were marked I was pissed off I sent the whole shipment back as how could I compete
I am shocked and amazed at the lack of understanding about business in America. You want jobs, you want manufacturing here, and you want all the best amenities at Wal-mart prices. Stitch Fix is not perfect, but they do offer a service you will NEVER get at Marshals or Wal-mart. JCPenny CEO offered rock bottom prices no coupons necessary, just the best price you can get. YOU the consumer HATED it. There was no haggling no complaining it was boring and he got fired and prices have gone up significantly. Doubled actually you can buy a mens shirt and get one for a penny and in actuality there is no savings and cost more than other department stores. You want Wal-Mart prices, but you want Stitch Fix to still offer a real person to talk to and help you shop, you still want them to give FREE organic food and drinks to their employees in every location (they have large refrigerators and HEALTHY SNACKS in EVERY LOCATION) AND, encourage recycling and you want them to give back to the community like YOU think they should. At a Wal-mart price.
Thank you! Couldn’t have said it better.
You are SO right. I was nauseated by the complaints and clear ignorance as to how the retail industry works. LOVE LOVE LOVE that you made the Walmart comparison. I was thinking the same thing: tons of people who want Saks 5th Ave. lifestyles on a Walmart budget. SO spoiled!!!!!!! Not only that, but isn’t Stitchfix female-owned and operated? Way to support each other, ladies!
For those who like the SF concept, but not the BS, I would suggest trying DailyLook. It’s more legitimate…even though they sent me a skirt that was completely see through 🙂
What would you think of a similar service but with pre-owned clothing at much cheaper prices, more like an average of $10-$15 instead of $55.00?
I would love it!!
I received my first box this week. When opened the box and saw the bill, I immediately packed the items in the return package and dropped it off at the post office. There was absolutely no need for me to unwrap or try on the items. The bill vs the pictures of the items they sent, sealed it for me. Cancelled.
I clicked on the link to stitchfix’s response and it was insulting–insulting that they would think consumers are so stupid to believe it. They said it was a mistake, that the vendor shipped it to stitchfix accidentally. OK, that happens, but then why did that piece come complete with a stitchfix style card with those shorts prominently displayed and styled?
I’ve worked in retail receiving. When a shipment comes, it gets checked in and inventoried to ensure you’re getting what you ordered and in the right quantity. An item not ordered that was meant for another retailer would never make it to the sales floor.
Wow, I didn’t realize they marked things up that much. Not okay at all. I was just planning on canceling because the things they send me aren’t at all what I ask for, and I even created a pinterest board for them to help get a sense of my style. Super disappointed, and refuse to spend that much money. I asked for things “as cheap as possible” and they’re still $50+ every time.
You should try mixandmatchbox.com much more affordable
https://www.trunkclub.com/invite/7YG8ZU
Try Trunk Club. No styling fee and they email you pics before they send your shipment so you can delete things you know you won’t like. Your stylist calls you on the phone to discuss what you are looking for. Very personable.
Trunk Club is a great alternative, it is a premium service affiliated with Nordstrom. Stylists build out thoughtful curated wardrobes for their clients with most pieces ranging $100-$200. I advise looking through the blog to get a better idea! https://www.trunkclub.com/womens?ex=54&var=1
i received my first and last stitch fox box today…was terribly disappointed in the quality of the items…the “retail” was around $500 for the items…they looked like they came from a low end retailer like forever 21 or H&M…never again
I think that overall the prices are a little out there, and it is disappointing when you get a bunch of so so items for way more than you’d normally pay for them. I personally usually get at least one thing just to have something to show for my $20, but when you get that one pair of jeans that fits you just right, a brand you didn’t even know existed, or that perfect jacket or accessory or whatever that you couldn’t imagine not having in your closet now, it’s all worth it. I’m constantly complimenting my coworker on her outfits and every other day Stitch Fix gets the credit. And most of it is stuff I know I would have never picked off the rack in a million years but seeing it on someone else makes me think, if they had sent that to me I would totally have bought that. And the way I look at it I use this service to supplement my healthy addiction of shopping. I know where to get cheap essentials and where to look for bargains for everyday items, in fact I’m really good at shopping for basics, it’s the fashion risks I’m not so good at. If stitch fix sends me a white striped t-shirt for 40 or 50 bucks I’m obviously not going to buy it. But a perfectly fitted leather jacket or some other unique high quality item that fits well? It’s worth the money because my closet literally cannot use another outfit consisting of a solid color shirt with jeans and the same tired pair of riding boots.
Horrible stitch fix box. I usually spend good money on designer clothing and I could have picked out much nicer things at local department store. So Im not getting any value for the styling fee. One box and I regret it.
I work at stitchfix and its a nasty place thousands of piece’s of clothes yes. But they are far from clean. They hit the floor there’s dust everywhere and to kill it for you all. When people send items back…..they go ryt back on the hanger .
I don’t get what’s wrong with that? That’s pretty normal retail stuff. What do you think? You try on clothes, decide not to buy them and the employees just throw them in the incinerator?
I appreciate this post! Thank you! I filled out the application for Stitch Fix, and then decided to google their cancelation process before submitting. That lead me to this post, which convinced me not to sign up. I know people who love SF but, I can’t do it knowing their mark up is so high. It’d break my penny-pinching heart and bank account.
Is it possible I might find an item less expensively elsewhere if I happen upon it at a discount store, try on tons of things until there’s one that fits, and give up my whole weekend day to do so? Sure. But with StitchFix I give realistic feedback on the price points that work for me, the styles I like, why I’m returning (and returns are SO easy) or keeping an item, and fabrics I prefer, and each Stitchfix (I’ve received three, on demand–I don’t have them pre-scheduled periodically and I love that I don’t have to) has been better suited to me that the one before, with the last one (yesterday) simply perfect. Among the 15 items total that they’ve sent my way only one has not fit to the tee. Plus it takes no more than 5 minutes of my time for each fix, versus a day of shopping to maybe find something at possibly a little lower cost. Not a scam–just a great choice about the value of my time, well-fitting clothing, and a system designed to get ever-better if I give honest and precise feedback. Brilliant.
Hi, I have had one box from SF and am sort of pleased…I’d like to feel what you say and am giving it time. So far I agree with you and will give SF a chance. I am probably going to keep my entire box because it seems they did listen to me and not just toss things together willy nilly. You are right about the feedback; others who complain did not bother to explain what their style is about, very specifically, and to explain what they like or dislike. Good luck!
I’ve gotten 2 boxes with a pair of jeans in each – they both fit! The rest of the contents were so-so. I am, however, delighted with the pants. I never seem to be able to find them long enough in stores. For that reason alone I’m happy with Stitch-Fix.
I canceled my subscription (after 10 fixes) because I found the same $68 sweater from one of my fixes in H &M for $24. I don’t like H&M but my teen daughter does so I just happened to be in the store walking around when I spotted MY Stitch Fix sweater! I didn’t know this article existed at the time but my first thought was how I was getting ripped off. Paired with multiple requests for them to stop sending the same style shirt in each fix, I decided to stop my fixes. Glad to read this and know I did the right thing. I’ll put my money in my local businesses/boutiques from now on.
I just need to quickly make a point here. I worked as a stylist at Stitch Fix for a year. The other commenters are correct in that you are paying for personalized styling service and not cheap finds at basement prices. I went to work for Stitch Fix because I loved my first box but monthly subscriptions were definitely not in my budget. Sometimes Fixes are complete misses but I promise you that NONE of the clothing is from Marshalls, TJ Maxx, or Reebox. They buy directly from designers and as for the girl who said she found a Marshalls receipt in her box…….not so much
Yeah, but the difference is the pricing. I just saw THE SAME shirt that was in one of my fixes (same designer and everything — Sweet Rain) marked as $22 while it was $58 in the Stitch Fix. And then it was marked down even more because it was at Marshalls, so it was $12.99. The lesson I learned was to just go out and do the old fashioned shopping. I loved Stitch Fix when I started it, but after 4 boxes… I’ve learned it’s a rip off.
Go look at the comment I made previously on how discount vendors (i.e. Marshalls) work… The garment, even if at face value is nearly identical, it is inferior quality. So it comes down to a matter of preference. If you’d still prefer a shirt for $22, knowing that it will not last near as long, that’s your personal shopping style. I studied textile science and merchandising, I know the game. Stitch Fix is not a rip off.
You’re misunderstanding how fashion wholesale buying works. Nordstrom Rack pricing is not original pricing, it’s bargain bin shopping. Clothes wind up there for a couple different reasons. Most of the time though, the merchandise at the discount outlets of major department stores is made or bought SPECIFICALLY for those outlets ONLY, with designers and vendors creating familiar-looking pieces at a lower cost that often indicates inferior quality. Less than 20% of what The Rack sells actually came from or was featured in a Nordstrom store. Stitch Fix DOES NOT buy clothes from Nordstrom Rack or other discount venues, nor do they get the clothes from the same source as them. They buy wholesale directly from the brands themselves. Stitch Fix carries only 2 brands that are also carried in Nordstrom (although many brands are similar to Bloomingdale’s), so the pants that lady found are probably very similar, but not an exact match. I can assure you that the mark up is not taking a pair of 25 dollar pants to 68. The markup at Stitch Fix is lower than what you’re guessing at, but still there (otherwise what’s the point of a business?). It is set in place because not only are they providing you with garments, but a service that the average woman otherwise could never afford. They have to account for the fact that they have to not only pay the behind the scenes salaries of their employees (i.e. merchandising team, buying team, marketing, etc), but hundreds of personal stylists’ salaries as well. By the time you’ve gotten your Fix, at least 4 people have seen it and helped get it ready for you, personally. I’ve been a personal stylist at a Barney’s for 7 years and have a BA in fashion merchandising. Knowing what I know, I absolutely think this is a great company. I can understand your frustration as someone not involved in the industry and just seeing a price tag, but there is a lot of behind the scenes stuff that takes place that makes those prices what they are. If you have any more questions, feel free to ask!
It seems you have a knowledge in the industry. I am looking start my own e-boutique and am having trouble finding a reliable wholesaler that have designer items. Do you have an suggestions? Or do you suggest I go directly to the designers?
As silly and out of date as it sounds, you really have to go out and directly contact these specific designers yourself. Phone calls, emails, even knocking on office doors, all of it… Unfortunately, a lot of designers/established brands will not work with start ups because of the risk to their own image involved, but it’s still worth it to try them. You just really have to hustle unfortunately, there’s no other way around it. The best way to handle new businesses is to buy wholesale from brands that maybe aren’t as well established and create a stable business, and then you have a lot more room to market yourself to bigger brands.
Well, doesn’t the $ 20 “Stylist Fee” buffer all off what your mentioning the mark ups are for, over your typical amount. We as consumers are led to believe that anyhow. I have to say, as someone who regularly shops at high end stores I just sometimes have to laugh at what they charge for things that aren’t high quality items. 100% unlined polyester blazer with for $80? Nope. Looked like it came from Forever 21. It didn’t, I’m sure. But it would have been embarrassing to pay that much!! Much less wear it. More is expected for their service and price.
No, the $20 “stylist fee” would cover the shipping there and back for multiple products for the people who choose not to purchase anything. Remember, if you do purchase anything, that $20 goes towards your purchase… I don’t mean to criticize your opinion, but $80 is not expensive regardless of the quality. In America we’ve grown too accustomed to fast fashion prices that have skewed our judgement completely. A polyester blazer made here in this country would EASILY be $80+ dollars if you actually look at the supply chain in price breakdown. Again, I studied this in college. Prices are set for a reason. We really need to quit bashing companies that actually ethically source their clothing, treat/pay their employees well (starting rate for a Stitch Fix employee is double minimum wage for the area), and are a part of the social entrepreneurship movement. If you’re interested in educating yourself on the subject of clothing, pricing, quality, and waste, watch The True Cost on Netflix.
So I decided to review feed back about this SF that seems to be the rave. I have a co worker who comes to work wearing some of the outfits and there adorable and look stunning on her. So I thought I may give this a try~ So here I sit reviewing the good and the bad about SF as I stroll through some the post I realized what a spoiled Americans we are. Comments about spending 80.00-100.00 on clothing, a top, pair of jeans, jewelry, what snobs we all can be.
There are people who are starving and homeless and were blogging about the style and cost of clothing? Thinking that 80.00 is nothing for a top. I’m no different I went on this site to sign up myself. Than it hit me, Just think that 80.00/100.00/200.00 could do for an entire family who has nothing. Reviewing all of these blogs I have to say I just answered my own question about SF or any other clothing site for that matter~
Thank you for your review of Stitch Fix. I did order one box and liked all the items. I kept a pair of shorts so I would not lose my styling fee but I couldn’t keep a $68 that I really liked. But I did some research and found a similar top at BonTon.com for $24 and hopefully it will be in the local store here. I’m not much of fashionista so this service appealed to me for that reason. I do think the $20 charge is reasonable especially if you find something to keep in the box. As well as the 25% discount on all five although that is probably what you pay for 5 items at your local stores. The convenience of having someone do the work for you is a plus especially if you have no fashion sense. I did choose cancel after reading your blog post because it currently is not an expense I’m willing to spend. If I had more money to spend maybe.
ugh this blog post really frustrated me. I find it repulsive that stitch fix tries to pass themselves off for a great company that has exclusive brands when in actuality they are purchasing their merchandise from Nordstrom rack. Stitch fix might not be advertising that they are a bargain shopping company, but I can’t help but feel cheated knowing I can get some of this merchandise for $20 instead of their $48 asking price. Thankfully I have only received 2 fixes and neither box had anything I liked anyway, so I was going to cancel. But this post and that video really gave me the push to cancel any future fixes.
As for all you people in her comments section leaving negative comments and criticizing her for making this blog post, you are more than welcome to close out of the browser and stop reading. This is a personal blog and the beauty of how the internet works is that none of you are required to read it in any way, shape, or form should you be upset with any of the content posted 🙂
If you purchased two items from stitch fix for $48 each that would be $76 plus style fee
Then you should get your styling fee credited bc u kept two items. So it should be $76 right?
Then what if you had a $20 gift card what should the total be?
Yup $56 that is great for two cute tops that I didn’t have to shop for!
But wait they are claiming my gift card went towards the style fee and it is still $76!!!!! STEALING MONEY! $20+$20= $40 credit or they are false advertising that you get your 20 back if you purchase
$96 for two plus fee and $76 if you get your fee back sorry typing on my phone!
At least Nordstrom Rack is good quality clothing. Kohl’s does this with crappy quality clothing. They mark it way up to put it on “sale” and look at how many people fall for that.
Your article has some good points and I can see where you are coming from. However, I felt I needed to say that Stitch Fix has never claimed to be a bargain shoppers paradise. What they promise is to send you pieces and style you for a price. I have been doing stitch fix for almost a year now and love it. I do not like to shop and I don’t have time with a toddler. I do not want to pair items together. I find that Stitch Fix does that for me and they do it well. I checked the cheapest range in each category and have been pleasantly surprised. Yes, I get some expensive items ($68 for jeans or a dress) but I also get decent priced items ($28-48 for tops/skirts). I have found the prices to be reasonable and the quality to be decent. If someone is looking for a “steal” or a “bargain” then you need to hit the clearance racks, not Stitch Fix.
I see your point, however, it’s not even so much about finding a steal or a bargain, but about getting an item for the same price as it would cost somewhere else. The video clearly proves that Stitch Fix is marking up the prices on items that you can find on the racks for much much cheaper. If you don’t mind paying more for something, then that’s your prerogative. But my post was intended for the people who are leaning more toward being financially savvy.
I could not agree more! Stitch Fix is for those with the desire to have someone style them, dress them, piece clothing together, help decide what fits better for your physique…….definitely not a clearance rack, but for a gal like me who has NO sense of style, it’s a dream come true! Therefore, I highly recommend for someone who is simply looking for cute clothes for a bargain, Stitch Fix is not for you. I am a frugal, coupon clipping mom, but Stitch Fix is definitely a sacrifice I incorporate into our budget!
I have only had one Stitch Fix so far, but I kept everything! I don’t understand the complaints from some about the prices. They even state on their website that the average piece is $55.. If you want a “deal” or bargain shopping.. Go to Forever 21 or H&M. If you’re not okay with a $55 shirt, why sign up in the first place? Also… The $20 fee, you get $20 off if you purchase something… If it were such a “rip off” that wouldn’t be offered! (As well as the 25% off if you take all items.) It’s crazy that everyone these days want something for nothing.. Nothing is free ladies.
I AM okay with a $55 shirt, but not when it’s a $20 shirt they are trying to sell to me for $50–THAT is the difference.
When you buy a new car do you think its worth the $33,000 you paid for it? NOPE. Depreciates the second you drive off the lot. The sandwich, fries and drink from Chick fil a really cost $6…nope! People have to make a living. Do you think stitch fix would do ALL this work for nothing???? Of COURSE the clothing is marked up!!! Stitch fix has to raise the price or they would be working for free. I wouldn’t work for free and I don’t expect them to either. That $55 shirt is worth $20. Who cares. Add the shipping cost, box cost, labor cost and styling fee and now you see why. You want it cheaper then search for and buy it yourself but STOP saying stitch fix is a scam. You pay for what you want and that paired outfits to your door with a fee. Don’t want it don’t get it then
I think it is about quality. I would not pay BMW price for a ford. So paying 50 bucks for. 20 dollar makes not sense. Especially if u can get the same exact thing for cheaper else where. Then to top it off. If the clothes doesn’t fit, but we have to buy it or u loose the styling fee, then it is essentially a scam. For example. Stitch fix stylists only have a certain amount of inventory to choose from, if they don’t have the exact thing to the customer wants, they can literally send five ill fitting items and still make a profit, see the problem for the consumer? I think it s a great short term business model because the margin is unbelievable. But over time people will figure it out and they will remain nothing but a niche market
Gosh, this is really bothering me. Again, it’s not about getting clothes cheap, you’re paying for a Stylist SERVICE. Do you want to go to Nordstrom Rack and waste hours going through the racks to find the right stuff ? Or do you even know how to put together an outfit that looks stylish??
(I don’t, that’s why I joined stitch fix)… You’re paying to have someone do that for you. I think it’s a great deal overall. I love it.
Julia, if you think it’s a great deal, then by all means, don’t let my blog post stop you from buying it! No need to listen to some stranger on the internet, I just figured I would share it for anyone who WAS more money-conscious that I think the clothes don’t really justify the price, imho.
I signed up for one stitch fix box and specifically stated that I wanted the CHEAP options. Cheapest thing in my box? A 68 dollar shirt. I was not a happy camper. I kept the 68 dollar shirt because at least the 20 dollars went towards it but I didn’t like any of the other stuff in the box. Honestly, I’d rather shop at thredup.com (online thrift store with name brand items) or jc penny. It was not worth the money in my opinion.
Agreed. I kept a few pieces from the boxes I received, but found that they just aren’t good quality.
I use Stitch Fix. I have been pleased with most of the boxes. I keep what I like and send back if I don’t like it or it doesn’t fit. I have been pleased with the quality. I am redoing my closet so it is a good fit. I think everyone needs to do what fits them. Don’t bash another company especially those of you who haven’t tried it! I could say that, personally, I have not shopped at JCP since my mother took me ad a child. I don’t go around bashing JCP.
I did try it actually for about five months. This was my review after five months of the service. I don’t think it’s worth the money, you do. Tomato, tomahtoe.
I have gotten one box so far. I liked everything but only kept a $38 shirt have tons of compliments on. I googled every item I received & didn’t find any of it at a cheaper price. For me it’s worth not having to shop & for the help building a wardrobe that works together. 1/2 the women in my office are subscribing & the way they’ve picked the perfect jeans for each of us is pure magic.
I knew when i ordered my first stitch fix that it wasn’t going to be a perfect fit for me to do every month but i was optimistic about it. I found, when I got my box, that everything was overpriced and I felt like the stylist found whatever she could find off the rack at like a TJ Maxx that only kind of fit the style quiz I filled out. I returned everything. After returning the items i further inspected the box and found price tags that they must have slipped by the “quality control” people at stitch fix. There was one from reebok and one from Marshalls. I googled to see if anyone had come to the realization that the people at stitch fix have been charging people way to much for clothes from marshalls and found this page. Your story is more than a one time occurrence and apparently they haven’t learned to better supervise their “quality controllers”
That’s insane to me!! People want to complain that most of the items are high-quality, but it’s “high-quality” you can find at your local store. If they’re okay with paying an 80% markup for convenience, then they should, but I just wanted to let people like me–who are a bit more money-conscious–that you can get a lot more bang for your buck by forgoing this service.
I’m a subscriber to Stitch Fix and have mixed success, but still use it to supplement my shopping. One time I kept everything and it was awesome. Other times I pick up one or two tops. I don’t understand why people are upset about the $20 stylist fee. The company includes shipping each way and the checkout/return process seems pretty straightforward. As far as prices go, I expect them to be higher than Nordstrom Rack, Marshall’s etc because it’s a service they’re selling and not just clothes. Kinda like how I pay for a cut and color from my hair stylist instead of doing it myself at home. Plus I add a tip on top of the markup the salon charges. If you buy a glass of wine in a restaurant, you may see the bottle in a store for roughly the same price as the single glass in the restaurant. Mark up on service.
That’s true, it is a service and should be charged accordingly, I just can’t justify paying the exorbitant cost for clothing that is actually not that high-end quality. I wrote that post because I wanted to share in case other people were unaware how much the clothing was being marked up. I wouldn’t have a new car delivered to my house at an 80% markup when I could go to the dealership and get it for way less.
I used to work retail (at JCP actually!) and standard MSRP markup is 70-80%. By which I mean that the store paid the wholesaler about 20-30% of what the MSRP is. This is the case at other retailers too. The big difference with JCP, Macys, etc., is that they have sales and clearance items. They use the sales as “loss leaders” to encourage people to come in (and hopefully buy some things that are not on sale!). Clearance items are items that the store just needs to turn over. If you buy something at 50% off, the store still made some money on it, but not much (remember they still have to pay rent, salespeople, etc.). I enjoy Stitch Fix because I dislike shopping (after having worked retail for so long it drives me nuts!!) but I also knew the whole deal about retail markups!
Which should tell you how much more Stick Fix markup actually is. If Nordstrom Rack has it for $20, Stich Fix has it for $80, and nordstrom rack is STILL making money on it? That means it’s even way more expensive just because you had it mailed to your house.. You’re essentially getting the items that couldn’t sell at the normal store? And you’re paying them for that?
Interesting. I could never do those surprise box delivery things. Who knows what they are going to send!
I’ve just been annoyed that lately ever blogger I read has been a walking advertisement for Stitch Fix. Honestly, some of the stuff is cute, but nothing you couldn’t find at Marshalls, TJ Maxx, etc. I’m a fan of JC Penny and Kohls! Especially the LC Lauren Conrad, Vera Wang and Rock and Republic lines!
When I needed to go back to school/back to work shopping, I took a friend with me who has a different sense of style than I do. It made such a difference! She picked out stuff I wouldn’t have considered and helped me style things that I would have figured I wasn’t cool enough for (Hah!). She was amazing. And she was free.
I see the appeal of Stitchfix for some, but for me, I’d rather not pay the fee for the novelty, instead spend the day shopping with a friend, and use the extra money I save to buy more stuff.
After seeing blogger after blogger rave about Stich Fix, I just never saw the appeal. Seemed pricey. I usually only shop online from stores that I have experience buying from in person. You can get stylist help for free from most stores. Go right at opening time to avoid the store crowds.
Oh man, I just signed up YESTERDAY. I think I will give them a couple months though. Even if the markup is high, I’m honestly paying to not have to shop, and to perhaps try new clothing and styles I wouldn’t have picked out for myself. Plus, maybe after this humiliation, they will reduce their markups a bit.
Coincidentally, I’m on my way to JCP today! I received 5 “fixes” last year and kept 3 or 4 items total. There was one box that was terrible so I kept nothing and didn’t feel bad about that one. I flat out told them after the first box that I didn’t want anything over $40 in it. It took 3 tries but they finally sent me something I really loved (a sweater that I wear A LOT).
It’s just not worth it, you know? The other 2 items I kept are things that I wear occasionally, but I totally shouldn’t have kept that chevron dress..though it was only $40.
I think Stitch Fix’s explanation makes sense. They and Nordstrom Rack both buy clothes from the same place(s). NR chooses to mark the item down substantially, whereas Stitch Fix’s business model is to sell items at the MSRP. (How else can they employ stylists and not charge any shipping? The money has to come from somewhere.) When I choose to use Stitch Fix it is because I know I will receive items that I can’t find locally (I live in a rural area) and most of them will actually fit me. Everyone should weigh the costs and benefits for themselves.
Well they do also charge the $20 stylist fee. ANd it seems to me the “stylist fee” is really just the “putting it in a box fee.” I definitely think people should make the decision for themselves, but I would want people to be aware just how much of a markup it actually is. And if I live in a rural area, I would order stuff online for 1/3 of the cost and just pay the return shipping fee (although a lot of stores now offer free returns) and you would still be saving a lot more money. My two cents.
1. $20 is nothing – peanuts. If you think that should be enough to pay for everything you are crazy. 2. It is not just a put it in a box fee. Ever single time I have gotten a fix (BTW you don’t have to subscribe, just order a fix when you want one), a personal note was included on why each item was chosen based on my preferences. I don’t do Stitch Fix often, but your conclusions (one of your comments said the video absolutely proved it was a scam) are erroneous. Believe and choose what you want, but there is no scam here. And pointing out over and over that those who are financially savvy will agree with you is just a little offensive. This is sensationalism, pure and simple. If that is what you were after, you succeeded.
Saying the stylist fee is only just “putting it in a box fee” shows how little you have researched what they actually do. You are trying very hard to convince everyone that Stitch Fix is a scam, but you are missing the point. The fact is it wasn’t right for you and it isn’t right for the thrifty shopper. I don’t know why someone would sign up for this service if there goal is to find the lowest priced clothes around. That seems silly. Also, I use to love JCP, but the quality there has gone way down from what they had before. I don’t find much there anymore, but I wouldn’t say someone is wrong if they love it there. Or find loads of things to buy there. I shop at Thredup, thrift stores, and yes (sometimes) JCP. I try to be savvy with my money. However, I also do Stitch Fix for the past three months. I use it for the personalized service. I am in no way disillusioned that the prices are the lowest around, but I am willing to pay for that convenience and personalized service. My stylist (in my last note) took the time to read over all of the things I wanted and tried to meet every need I asked for. I would say that is more than just “throwing it in a box”, and yes you have to pay more for that. If I ever feel that it isn’t working anymore I will be happy to cancel. Saying they are a scam or buying everything from Nordstrom Rack shows how little research you have done.
Amen!!!
I would never sign up for stitch fix because I was having an issue with spending money on clothes already let alone having it delivered to my door on a schedule, plus I didn’t like the prices. I like the idea of having the pieces put together for me but I don’t want to pay for the service of it. It’s definitely sketchy but I don’t think there is necessarily anything that wrong with them getting clothes from the Rack because they are always getting the clothes from somewhere and no matter where they get them from it’s going to be marked up to whatever the ‘original’ price was. And JC Penny? I might have to go back and give them a chance!!! I just never think to go there.
I saw this video when you posted it on facebook yesterday(?) and I was absolutely shocked! I’ve never done stitch fix, but I’ve always dabbled in the idea of starting up a subscription. This is seriously insane! I hate shopping for clothes a lot of the time, especially on days when nothing seems to fit, but I’d take real life shopping over this hoax any day! And P.S. thanks for the shoutout! I feel like JC Penny’s owes me some sort of compensation for all the shorts that were bought after reading my post lol. But for real, those things are amazing!
I don’t have a subscription to Stitch Fix but have thought about joining…now I won’t be!
Thank you for sharing this! I just cancelled my subscription. I was like you and found that nothing ever fit quite right, and the prices were always double what I expected them to be.
I quit buying clothes online for similar reasons. Nothing ended up being what I thought it would be, and it was sometimes a pain to make returns. I even lost something like $19 on a return once- still not sure how that happened =(